Updated 22 December 2023
Background The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was completed by one inspector and a regulatory coordinator.
Service and service type
Regent Home Care (West Herts) Limited is a domiciliary care service, providing personal care to people living in their own homes in the community.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the registered manager 24 hours’ notice as this is a small service and we wanted to make sure the registered manager would be available to support the inspection. Inspection activity started on 6 December 2023 and ended on 12 December 2023. We visited the service on 6 and 12 December 2023.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The registered manager had not completed the PIR at the time of our inspection. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. See the well led section for more details.
During the inspection
We spoke with 3 people who used the service and received feedback from 5 family members about their experience of the care provided to their loved ones. We spoke with 4 members of staff including the registered manager, deputy manager, care coordinator, and support staff. We received feedback from 7 care staff. We reviewed 2 people's care files and 2 staff files. We also reviewed training records, audits, and quality assurance records.