Amazing Angels Homecare

Updated 16 June 2026

Amazing Angels Homecare is a domiciliary care agency providing a regulated activity of personal care to people living in their own home. At the time of our assessment, 10 people were in receipt of the regulated activity of personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspect where people receive personal care, this includes support with tasks related to personal hygiene and eating.

We carried out this assessment on 18 June and 19 June 2026.This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

Safeguarding systems were in place to protect people from the risk of abuse. Staff understood their responsibility and knew how to recognise and report safeguarding concerns. Staff told us they were confident that any concerns would be acted up appropriately by the registered manager. Staff understood the process for recording accidents and incidents, including escalating concerns to the registered manager when required.

Risks to people were identified, assessed and managed, including risks associated with the home environment. People’s needs were assessed before care commenced and reviewed regularly to ensure care continued to meet their needs.

Staff understood the principles of the Mental Capacity Act 2005 and the importance of obtaining consent when delivering care and support.

Staff spoke positively about their roles and the relationships they had developed with people. One staff member said, “It's an amazing and wonderful place to work. I have a lovely relationship with all people that I attend, and they in turn hold us very dearto themselves. We are an extended family to these amazing people that we visit every day, every week, every month. I hope we bring sunshine into their lives when we all visit.’’ Another staff member said, “We all go the extra mile for people, which is something I feel is very important.’’ Staff told us they felt supported by the management team and their colleagues. One staff member commented, “We have a small but amazing group of staff, who really do care about the people they look after.’’

Staff received training and ongoing support to carry out their roles safely and effectively, including the safe administration of medicines.

People, relatives, and staff were encouraged to provide feedback about the service.

They described the management team as approachable and supportive. Recruitment, governance, and oversight systems were in place to help ensure people received safe care.

Updated 16 June 2026

People were exceptionally positive about the care and support they received. Everyone we spoke with was highly complementary of the staff, their skills, and the way they delivered care and support. One person told us, “They are wonderful, and I am very grateful for everything they do.’’ This reflected the consistently positive experiences people described when discussing the support they received.

Relatives were equally complimentary about the service and provided numerous examples of how staff went above and beyond to ensure people received personalised care that promoted their wellbeing, dignity, and independence. One relative told us, “We cannot recommend them enough. They are very caring and truly extraordinary.’’ They went on to explain, “They take excellent care of our loved one, and if they notice anything concerning, they inform us immediately.’’ This demonstrated the trusting relationships staff had developed with people and their relatives, as well as the provider’s commitment to open communication.

Relatives described staff as understanding people’s individual needs and supporting them to maintain their independence wherever possible. One relative told us, “’Staff have a lot of empathy and encourage our loved one to do what they can for themselves, which is important. They follow the care plan and keep us informed of any changes.’’ This showed how staff delivered person-centred care whilst empowering people to retain control over their daily lives.

Relatives described how staff worked closely with them to provide consistent support. One relative said, “It is very much a team effort between our family and Amazing Angels Homecare.’’ They provide a high-quality, high-standard service. The staff are so positive, and our loved one always wants to engage with them." This demonstrated how staff worked alongside relatives to provide care that met people’s individual needs. Another relative told us, “I am more than happy with the service; I'm extremely happy with them. They are so good with my loved one.’’

Relatives consistently told us they felt reassured by the quality of care being provided and valued the kindness and professionalism by staff. Relatives also spoke positively about the register manager of the service. One relative described the registered manager was ‘’professional, confident, very reassuring, and gets things done.’’