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Archived: Langstone Community Support Services

Overall: Good read more about inspection ratings

10/12 Charter Street, Brierley Hill, West Midlands, DY5 1LA (01384) 896900

Provided and run by:
Langstone Society

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 26 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and one assistant inspector.

Service and service type:

This service provides care and support to people living in their own homes, known as a ‘supported living’ setting, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service did not have a manager registered with the Care Quality Commission. This means the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

The management structure compromised of a chief executive officer (CEO), supported by project managers, supported by team coordinators.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit. This enabled us to make arrangements to talk to people and ensure the CEO and project managers were available.

What we did:

Due to technical problems, the provider was not able to complete a provider information return. This is the information we require providers to send us to give some key information about the service, what it does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed the information we held about the service. This included notifications received about deaths, accidents/incidents and safeguarding alerts which the provider are required to send us by law. We also contacted the local authority who commissioned services for feedback.

During the inspection nine people shared their views about the support they received. 11 staff members were spoken with along with two project managers and the CEO who was available throughout the inspection.

We looked at care records for three people. We also looked at medicine’s administration records, as well as a range of records relating to the running of the service. These included incident and accident monitoring as well as complaints. We viewed four staff files and training records.

Overall inspection

Good

Updated 26 June 2019

About the service: Langstone Community Support Services is a supported living service providing personal care to adults in their own homes or a supported living environment. People the service supported had a range of needs including physical disability and learning disability. On the day of the inspection, 56 people were receiving support.

People’s experience of using this service:

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way as possible; the policies and systems in the service supported this practice.

People felt safe and staff had good knowledge of safeguarding processes. Staff had been recruited safely. We saw staff had received training that was relevant to their roles.

People knew how to complain, and an easy read version of the complaint’s procedure was accessible.

Staff treated people with kindness and compassion and people spoke highly of them. We saw positive feedback had been gathered about the support staff provided.

Staff were positive about the current management team and felt the new policies implemented have been beneficial. For example, a new policy had been issued about professional boundaries.

Project managers had good oversight of the people they supported. However, the provider lacked oversight of the whole service. This meant the quality of the service was not always monitored.

The outcomes for people using the service reflected the principals and values of Registering the Right Support. For example, peoples support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection:

At the last inspection the service was rated good (report published 15 September 2016).

Why we inspected:

This was a planned inspection based on the ratings at the last inspection. The inspection took place on 22 May 2019.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk