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Archived: Langstone Community Support Services Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 26 June 2019

About the service: Langstone Community Support Services is a supported living service providing personal care to adults in their own homes or a supported living environment. People the service supported had a range of needs including physical disability and learning disability. On the day of the inspection, 56 people were receiving support.

People’s experience of using this service:

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way as possible; the policies and systems in the service supported this practice.

People felt safe and staff had good knowledge of safeguarding processes. Staff had been recruited safely. We saw staff had received training that was relevant to their roles.

People knew how to complain, and an easy read version of the complaint’s procedure was accessible.

Staff treated people with kindness and compassion and people spoke highly of them. We saw positive feedback had been gathered about the support staff provided.

Staff were positive about the current management team and felt the new policies implemented have been beneficial. For example, a new policy had been issued about professional boundaries.

Project managers had good oversight of the people they supported. However, the provider lacked oversight of the whole service. This meant the quality of the service was not always monitored.

The outcomes for people using the service reflected the principals and values of Registering the Right Support. For example, peoples support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection:

At the last inspection the service was rated good (report published 15 September 2016).

Why we inspected:

This was a planned inspection based on the ratings at the last inspection. The inspection took place on 22 May 2019.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 26 June 2019

The service was not always well-led

Details are in our Well-Led findings below.