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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Grange House is a residential care home providing personal care to 16 older people, many of whom were living with dementia or other mental health disorders. The service can support up to 17 people. Grange House is a converted property situated in a residential area of Eastbourne. The home accommodates people in one adapted building over two floors.

People’s experience of using this service and what we found

People were supported by staff that demonstrated a compassionate and caring approach to their work. People and their relatives told us that they liked living at Grange House and that they felt safe living there. One person said, “It's nice. It's a pleasant atmosphere and homely.”

The needs of people living with dementia were well supported. Their family members told us that they felt relieved and comforted that they were care for by skilled and caring staff. One relative said, “She still has moments of clarity. They have managed her so well. They told me not to worry. They managed the confusion, I felt so reassured.”

Risks to people’s physical and mental wellbeing had been assessed and staff ensured that these risks were reduced as much as possible. People were supported by enough skilled and trained staff to meet their needs. People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a management team that looked to ensure they received good person-centred care. The quality of care people received was audited and monitored by staff using effective quality assurance systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (2 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.