Greenwrite Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection, this key question was not assessed. At this inspection, this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and their relatives told us both staff and the registered manger treated them with kindness and respect. One person told us, ‘The carers are compassionate and work well with me. The [registered] manager is also responsive to concerns and manages [the] care team well.

A staff member told us, ‘I listen to [people] and make sure their wish has been respected. I will provide a quality care by putting them at the centre of their care. Protect information about them. I speak to them politely list to them, time to process any conversation and time to respond without rushing them.’

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans did have information about people’s needs and about their protected characteristics. People told us they believed they were treated as individuals by staff and the registered manger, and that they had overall control over the care they received.

Staff told us they were aware of how to treat people as individuals. One staff member said, ‘I must follow the care plan as it is based on individual need and preference. I will give [people] time to talk to me, and give their [preference] before providing support and care. I ask them every time how they want to be supported.’

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

People were not always supported in a way that reflected their current wishes, or ability to make decisions about their care and treatment. Records did not demonstrate that assessments relating to people's capacity and decision-making were reviewed regularly to ensure they remained accurate and relevant. This meant people were at risk of staff supporting them with information that was no longer relevant to their current care preferences.

However, people were happy with the support they received from Greenwrite Healthcare Limited. People told us they were supported to have their care delivered to them in a way they were happy with. They told us staff would ensure they had their choice of food prepared for them. Care plans documented how people wanted to be supported with their day to day care and support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they felt their needs and wishes were listened to, and staff and the registered manager acted appropriately to ensure these were met.

Staff told us they were alert to people’s care needs, and if they spotted something was not right they would contact the registered manger/next of kin or emergency services as soon as possible, while informing the person as they could of what was happening.

The provider promoted a positive culture that supported staff wellbeing and enabled them to deliver person-centred care.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued and well supported in their roles. One staff member said, “We have good communication with our manager. We have monthly staff meetings,” and another told us, “We can call the registered manager directly. They always ask if I need anything more after supervisions, and the work is very flexible.”

Regular staff meetings were held, and records showed these included discussions on service improvements, staff wellbeing, and safeguarding matters. This demonstrated the provider’s commitment to supporting staff and maintaining an open and inclusive working environment.