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Inspection Summary

Overall summary & rating


Updated 8 August 2019

About the service Luton Road is a supported living service that was providing personal care and support to 11 people with learning disabilities at the time of inspection. People had their own self-contained flats across two buildings. Each building also had a communal kitchen, dining room, lounge and toilets. People in both buildings had access to a shared garden area.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People using the service were protected from avoidable harm and staff knew about safeguarding and whistleblowing procedures. The provider kept records of accidents and incidents and these were used to learn lessons and prevent reoccurrence. There were enough staff on duty to meet people’s needs and extra staff were rostered on when needed to cover appointments and activities. The service had it’s own bank of staff to cover staff absences. People’s medicines were managed safely and people were protected from the risks associated with the spread of infection.

Staff were supported in their role with training, supervision and appraisals. People’s care needs were assessed before they began to use the service to ensure their care needs could be met. Staff supported people with their nutritional and healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were caring. Staff knew people’s care needs and described how they developed positive relationships. People had a named care worker who had overall responsibility for their care. The service involved people, relatives and their representatives in decisions about the care. Staff knew how to provide an equitable service. People’s privacy, dignity and independence were promoted.

Staff understood how to provide a personalised care service. Care plans were detailed and contained people’s choices and preferences. The provider assessed people’s communication needs to ensure these could be met. Staff knew people’s preferred method of communication. People and relatives knew how to make a complaint. The provider dealt with complaints appropriately. The service had a system to capture people’s end of life care wishes and was in the process of encouraging people and their relatives to contribute to these plans.

People and relatives spoke positively about the leadership in the service. The provider had a system in place to obtain feedback from people, relatives and other agencies about the service to identify areas for improvement. People and staff had regular meetings to be updated on service developments. The provider had a system of carrying out regular quality checks at the service to identify areas for improvement and areas of good practice. The service worked in partnership with other agencies to provide good outcomes for people.

The service applied the principles and values of Registe

Inspection areas



Updated 8 August 2019

The service was safe.

Details are in our Safe findings below.



Updated 8 August 2019

The service was effective.

Details are in our Effective findings below.



Updated 8 August 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 August 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 August 2019

The service was well-led.

Details are in our Well-Led findings below.