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Radis Community Care (Laburnum House ECH) Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 27 May 2020

About the service

Laburnum House provides personal care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support services.

Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care for 20 older people with a variety of care needs, including people living with physical frailty or memory loss due to the progression of age.

People’s experience of using this service and what we found

At this inspection we found the provider and registered manager had made improvements to the service. They were compliant with the fundamental standards set out by law although further actions were required to embed good working practices in the service.

The service management and leadership had been inconsistent; however, the registered manager and the new area manager were working to promote an open and inclusive culture and were taking actions to improve the service where needed. Staff were being supervised and felt supported by the management team.

Since the last inspection, while some improvements had been made, training records were still incomplete. The registered manager and area manager were working with the provider’s training department to make improvements.

Staff we spoke with were aware of their responsibilities in relation to safeguarding and said they would feel confident raising any concerns. The registered manager had notified us of safeguarding concerns they had received and had taken appropriate actions in response.

Staffing levels were determined by the number of people receiving care and support and their needs. Staff were now receiving medicines competency checks, following medicines awareness training. The registered manager was working on updating these records. Assessments were undertaken to assess any risks to people and to the care workers who supported them and how risks were minimised or prevented.

People, and their relatives or other representatives if appropriate, were involved in the assessment of their needs and the planning of their care and support. Where people required support in relation to food and drink this was recorded within their care plans. Staff worked with other agencies and supported people to access healthcare services if required.

The feedback we received from people indicated they were happy with the overall care and support being provided. The registered manager and staff treated people with kindness and empathy and knew them well. People told us their privacy, dignity and independence were respected by staff.

People’s feedback indicated the service was usually responsive to their needs and staff arrived at the agreed times. Support plans contained details of people's agreed care schedules, their routines and preferences. Staff demonstrated understanding of how individuals communicated their needs, likes and dislikes.

The provider had a complaints policy and procedure. People felt comfortable to raise any concerns with the staff and management and felt they were listened to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was requires improvement (published 22 March 2019) and there was one breach of regulation. The provider did not complete an action plan after the last inspection to show what they would do and by when to improve. At this in

Inspection areas


Requires improvement

Updated 27 May 2020

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 27 May 2020

The service was not always effective.

Details are in our effective findings below.



Updated 27 May 2020

The service was caring.

Details are in our caring findings below.



Updated 27 May 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 27 May 2020

The service was not always well-led.

Details are in our well-Led findings below.