Maycroft Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and those close to them were involved in initial and on-going assessments. Records were person centred and reflected what was important to the person.

The registered manager undertook a pre-admission assessment of each person prior to them being admitted to the service. They contained details of the person, their likes and dislikes, health conditions and all aspects of their lives. This initial information formed the basis of a plan on how to best support the person. Care plans were regularly reviewed and updated as people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives spoke positively about the care provided and told us the staff looked after them well. Comments included “The carers are very attentive and very competent in caring for [relative].” “The staff know what they are doing, they couldn’t be more helpful.”

Risk assessments and care plans identified areas requiring evidence-based support. Care records included up-to-date nutrition and hydration guidance, supporting staff to meet people’s needs effectively.

Collaboration with healthcare professionals was evident, with timely interventions supporting people’s wellbeing.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Regular handover discussions, and team meetings ensured information was shared amongst the team.

Referrals and requests for professional advice were made promptly whenever concerns arose. Documented evidence confirmed staff followed the guidance provided by healthcare professionals.

Staff told us they enjoyed working at the home, there was a very good culture and supportive teamwork. One staff member told us, “Everyone is happy here as they are valued and listened to. We have a very friendly work environment here.”

The registered manager told us there was regular communication with external agencies through multidisciplinary team meetings. This ensured coordinated care planning and timely interventions.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access a range of health care professionals. Care records contained detailed information about people’s health conditions and how these might affect people. There were regular visits from health care professionals involved in people’s care, and communication between them and the staff and management was good. One person told us, “The staff organise the doctor, the chiropodist and the optician for you, the dentist has been in.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People felt that because staff knew them well, they were able to intervene and support them effectively when they became aware of an issue or deterioration in their health. One person said, “The staff are good and know when I need to see the Doctor.”

Relatives told us they were kept well informed of any changes their family member may be experiencing. One relative said, “The staff communicate well and they always call me back and update me.” Another relative told us “The Staff were very quick to spot [relative] was poorly, they have picked up on quite a few things since they went into the home, and the staff sorted it out right away and let us know which is reassuring”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had systems and processes that ensured the Mental Capacity Act 2005 (MCA) was followed effectively, to support people who lacked capacity to make specific decisions about their care. Mental capacity assessments and best interest decisions were completed following the principles of the MCA, to ensure decisions made on behalf of people were made lawfully.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. In care homes, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). People that were assessed as requiring a DoLS had these in place.