Maycroft Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The staff supported people in a kind and caring manner and responded to people’s needs promptly and respectfully. Staff were seen to be patient and displaying genuine affection and respect for people. Staff spoke kindly and respectfully to people. This behaviour was displayed by all staff, including domestic and maintenance staff. Care plans reflected how people’s privacy and dignity should be promoted.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and had a good understanding of people’s individual needs. One person told us, “Staff know me very well and bring me what I need quickly.”

Care planning documentation captured detailed information about people's life stories, interests, and preferences, supporting staff to deliver personalised care. Staff we spoke with were knowledgeable of the people living at the service.

The service organised a range of events to celebrate diversity. This included, Chinese New Year, Valentine’s Day, Christmas, and an Italian day.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care records included how people should be encouraged to remain as independent as possible, and people were free to spend time doing things they liked. People said that staff always ask what they would like to do. Staff were heard encouraging people to give it a go, when assisting them up from a chair.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff supported people in a timely manner. People told us call bells were usually answered promptly, and staff would always take the time to check they were comfortable and offer assistance. Staff attending to people’s personal care were prompt and efficient, whilst they remained respectful and discreet. People seemed at ease with the staff who supported them. Staff demonstrated empathy and care for people.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Members of staff were well supported by the management team and had access to supervision meetings and support. Staff told us they felt supported and that management and the provider supported them to have a positive work life balance. One member of staff told us, “Yes, it’s a good place to work. I enjoy helping people and ensure they get the best care.”