The Care Quality Commission
  • Dentist
  • Dentist

Crofts Dental Practice

2 St Johns Road, Epping, Essex, CM16 5DN (01992) 574004

Provided and run by:
Crofts DP Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 3 June 2026.

We found the practice had met regulations.

The practice had mostly effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Crofts Dental Practice is in Epping, Essex and provides private dental care and treatment for adults and children.

There were steps leading into the practice which meant the practice was not accessible to wheelchair users. Car parking including dedicated parking for disabled people were available in a pay and display car park near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there was the principal dentist, 2 associate dentists, 3 dental nurses, (2 of whom also had reception duties), 2 trainee dental nurses and 2 dental hygienists. In addition, a visiting sedationist attended the practice to provide patients with intravenous sedation. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 dental hygienist, a receptionist and the sedationist remotely. The compliance advisor attended to support the inspection.

03 May 2017

During a routine inspection

We carried out this announced inspection on 03 May 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

20 January 2014

During a routine inspection

We spoke with three people who used the service. They told us that the dentist explained the treatment options to them. One person told us, "They went into detail about what needed to be done and explained the different options."

People said they were very happy with the treatment that they had received. One person told us, "They are really friendly and nice."

On the day of our inspection the premises were clean and bright. The manager told us that the dental nurse was responsible for cleaning the premises. However, the floor in both of the treatment rooms and in the decontamination room was wood block. There was no coving between the floor and the walls in any of the rooms. This meant that dirt could accumulate in the joints between the wood blocks and in the joins between the walls and floors. The manager told us that the service had plans to change the flooring when the treatment rooms are redecorated in February 2014.

We saw that the manager had completed appraisals with the dental practitioners. The receptionist and the dental practitioners had been involved in setting their own objectives at the appraisal meetings. Progress against their objectives had been reviewed.

We saw that the service had asked people to complete a satisfaction survey in October 2013. All of the people who responded described the service as excellent or very good. People said that they would recommend the service to others.