Laverstock Care Centre

Updated 29 December 2023

Laverstock Care Centre is a care home providing the regulated activity of Accommodation for persons who require nursing or personal care and Treatment of disease, disorder and injury, for up to 80 people. At the time of our assessment there were 65 people using the service. We carried out an onsite visit on the 3 January 2024. Staff completed safeguarding training as part of their induction. Staff we spoke with understood their role in keeping people safe. All staff knew how to report any concerns and they were confident action would be taken when needed. Guidance on whistleblowing was available and staff told us where they could access the provider’s safeguarding policy. Staff applied to the local authority for DoLS authorisations where needed. We were told no authorisations had conditions attached at the time of our visit. Risks had been assessed and there were risk management plans in place. These were detailed and gave staff clear guidance on what to do to support people safely. Where needed people had behaviour support plans available. These had been written sensitively and guided staff to provide support to respond to any anxiety or distress. We observed there were enough staff available to meet people’s needs. Staff were not rushing and had time to speak with people. Staff had been recruited safely with all pre-employment checks completed prior to them starting work. An induction was provided which included completing the Care Certificate for all new care staff. Ongoing training was provided, and staff all told us they felt competent to carry out their roles and responsibilities. People were able to have visitors with no restrictions. People had their own care plans and were involved where possible in reviews. People had access to healthcare professionals when needed. Some local healthcare professionals visited people at the service regularly, for example GP’s and local community nurses.

Updated 29 December 2023

People and relatives we spoke with told us people were safe at the service. One relative said, “Yes I do think [person] is safe, [they] would not be here if I did not think [person] was safe.” Overall people and relatives thought there were enough staff available. One relative told us they did not feel there were enough staff but did not think this impacted on their relative’s care. Another relative told us there were enough staff available. They said, “Yes, I think there are enough staff, I get on well with all of them. They are always about if I need them.” During our observations of care, we found there were enough staff to meet people’s needs. People and relatives told us they thought staff were kind and caring and worked well to get to know people and their needs. One relative told us, “[Relative] gets first class care, the staff are marvellous.” Comments from people included, “I am happy here the staff are nice”, “Staff are respectful” and “I am treated with dignity and respect.” People and relatives knew how to complain if they needed to and knew who the registered manager was. One relative told us they had been able to attend ‘resident and relative meetings’ to discuss various areas of the home.