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Archived: Primera Assisted Living Limited

Overall: Good read more about inspection ratings

Rowlandson House, 289-293 Ballards Lane, London, N12 8NP (020) 8396 6145

Provided and run by:
Primera Assisted Living Limited

Important: This service is now registered at a different address - see new profile

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Background to this inspection

Updated 6 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 August 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit. We needed to be sure that the registered manager would be available to assist us.

The inspection was carried out by one adult social care inspector and one Expert by Experience. Experts by Experience are people who have personal experience of using or caring for someone who uses this type of care service. Their involvement was making telephone calls to people using the service and their relatives to ask them their views about the quality of care provided.

We visited the office to look at records and met with the registered manager, managing director and recruitment and compliance officer. We also met with two care workers in the office.

We made telephone calls to seven people using the service, the relatives of five other people using the service and four care workers employed by the service. We asked the views of the local authority who commission care packages with this provider.

Before the inspection, we checked for any notifications made to us by the provider and the information we held on our database about the service and provider. Statutory notifications are pieces of information about important events which took place at the service which the provider is required to send to us by law. We had received no notifications from the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the care records for five people receiving a service. We also looked at risk assessments for those people. We looked at staff records for five members of staff, including details of their recruitment, training and supervision. We reviewed other records relating to the management of the service, including complaints, medicines administration records, policies, procedures, safeguarding records, quality monitoring, consultation with people using the service and audits.

Overall inspection


Updated 6 November 2018

This inspection took place on 31 August 2018 and was announced. We gave the provider 48 hours' notice that we would be visiting their main office so that someone would be available to support us with the inspection process. This was the first inspection of the service since it was registered with CQC in June 2017.

Primera Assisted Living Ltd is a domiciliary care agency trading as Primera Healthcare. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults of any age who need care at home. The service specialises in reablement where people receive a service usually for a period of six weeks after a hospital admission.

At the time of this inspection the service was providing personal care to 78 people. This ranged from one visit a day to eight hours a day plus overnight care. People using the service all lived in Haringey. There were 28 staff employed at the time of the inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had risk assessments in place which covered specific areas of risk for each person, such as moving and handling, environmental risks and falls.

Medicines had not always been managed safely. We found unexplained gaps on medicines records which indicated that the provider’s systems for ensuring people received their medicines properly had not been consistently effective. Improvements had been made shortly before the inspection. The management team had ensured staff attended further training in medicines management to make improvements in their recording of people’s medicines.

The provider had safe recruitment processes. They ensured staff had references as evidence of satisfactory conduct in their previous jobs. They had carried out required checks of proof of identity and criminal records.

The service carried out an assessment with people to assess their needs before agreeing any care package to confirm that the service could meet the person’s needs. The assessments also formed the care plan. Some care plans were signed by a relative instead of the person receiving care. We advised that the service ensure consent to care is recorded in every case where the person can do so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Care workers had appropriate training and support to enable them to deliver their role effectively. They told us they were happy working for this service and felt well supported by the registered manager.

Staff supported people who had nutritional and hydration requirements to ensure they ate and drank well and helped them to maintain their health. Staff supporting people with healthcare procedures were suitably trained to do so.

People and their relatives were happy with the support they received from their care workers.

The registered manager was supportive to staff and had support from the management team. People using the service and staff working for the service gave positive feedback about the registered manager.

We made three recommendations; to improve quality monitoring, review care plans to ensure people's consent was recorded and to improve oversight of medicines management.