• Doctor
  • Independent doctor

Bupa Health and Dental Centre - Chancery Lane

Overall: Good read more about inspection ratings

123 Chancery Lane, London, WC2A 1PP (020) 7599 5500

Provided and run by:
Bupa Occupational Health Limited

Latest inspection summary

On this page

Background to this inspection

Updated 14 December 2022

Bupa Health and Dental Care – Chancery Lane operates at 123 Chancery Lane, London, WC2A 1PP. The provider is registered with the CQC to carry out the regulated activities diagnostic and screening procedures, treatment of disease, disorder or injury, family planning and surgical procedures.

The service provides pre-bookable face-to-face private GP and health assessment appointments for adults over the age of 18, including ear microsuction. Patients can be referred by the provider to other services for diagnostic imaging and specialist care.

The service is open from 8am to 6pm Monday to Friday and sees on average just over 400 patients per month. Patients requiring advice and support outside of those hours are advised to use the NHS 111 service.

The clinical staff team are six doctors including the lead physician, five further doctors that are self-employed or employed on a locum basis, and five health advisers. The non-clinical staff team are four managers including the centre manager, team managers, and reception and administrative staff.

The centre manager is the CQC registered manager responsible for the day-to-day running of the service. A CQC registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Requesting evidence from the provider.
  • Gathering information from staff through written feedback, interviews on site, and through video conferencing.
  • Completing clinical records reviews and discussing findings with the provider.
  • A site visit including observations of the environment and infection and prevention control measures.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The areas where the provider should make improvements are:

  • Consider reviewing and improving elements of clinical auditing.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

Overall inspection


Updated 14 December 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Health and Dental Centre - Chancery Lane, 123 Chancery Lane, London WC2A 1PP to enable the Commission to provide a quality rating for the services provided.

The service provides private GP-led consultations and treatment, health assessments, ear microsuction and physiotherapy. The provider has an in-house dental service at the same location, dental services were not included within the scope of this inspection.

There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 such as physiotherapy and occupational health services under arrangements made by a patients’ employer, a government department or an insurance company. These types of arrangements are exempt by law from CQC regulation. Therefore, we were only able to inspect some of the services which are provided to patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services