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Inspection Summary

Overall summary & rating


Updated 22 January 2020

About the service

Leonard’s Croft is a residential care home registered to provide accommodation and personal care to eight younger people who have a learning disability. On the day of the inspection six people were living at the home.

Leonard’s Croft consists of five one bedroom self-contained flats. Three single bedrooms, a bathroom, communal lounge area, kitchen and a garden at the rear of the property.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Since our previous inspection in October 2018, the provider has taken action to improve the management of people’s prescribed medicines. People were supported by skilled staff to take their prescribed medicines.

People told us they felt safe living in the home and staff were aware of their responsibility of safeguarding them from the risk of potential abuse. The risk to the individual was identified and risk assessments put in place to mitigate the risk of harm. People who used the service were supported by staff to keep their home clean and tidy. Lessons were learnt when things went wrong, and action was taken to avoid a reoccurrence.

There was a clear management structure in place and people were aware of who was running the home. The provider had systems in place to review, assess and monitor the quality of service provided to people. The culture of the home was observed to be warm and friendly. Information relating to people were person-centred and reflective of the person’s current needs.

Systems were in place to obtain people’s views in relation to the service provided to them. People were supported by staff to maintain links with their local community. The provider worked closely with other professionals to ensure people received a seamless service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good published (14 November 2018)

Why we inspected

We received concerns in relation to the management of medicines and people’s care needs. As a result, we undertook a focused inspection to review the Key Questions of Safe and Well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Leonard’s Croft on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as pe

Inspection areas



Updated 22 January 2020

The service was safe.

Details are in our safe findings below.



Updated 15 November 2018

This service was effective.

People were supported by staff who received an induction and on-going training which was tailored to meet people�s needs.

Staff were provided with effective one to one support to undertake their roles and responsibilities.

Staff understood how to support people who lacked the capacity to make some decisions for themselves.

People were provided with food and drink of good quality which they enjoyed as it met their needs and preferences.



Updated 15 November 2018

This service was caring.

People were encouraged to stay as independent as possible.

Staff were kind and compassionate about the people they supported.

People were treated with dignity and respect.



Updated 15 November 2018

This service was responsive.

People received care and support that was personal to them.

People were provided with things to do for fun and interest of their choice.

People knew how to raise concerns or complaints and were confident that the provider would respond effectively with any learning taken from these to support improvements.



Updated 22 January 2020

The service was well-led.

Details are in our well-led findings below.