• Doctor
  • Urgent care service or mobile doctor

West Midlands Integrated Urgent Care - Worcester

Overall: Good read more about inspection ratings

Stonham House, Blackpole Trading Estate West, Worcester, Worcestershire, WR3 8TJ (0118) 952 1864

Provided and run by:
Practice Plus Group Urgent Care Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about West Midlands Integrated Urgent Care - Worcester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about West Midlands Integrated Urgent Care - Worcester, you can give feedback on this service.

28th and 29th March 2018

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? –Good

We carried out an announced comprehensive inspection at West Midlands Integrated Urgent Care - Worcester Out of Hours on 28 and 29 March 2018 as part of our inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • Systems were in place to manage people who experienced long waits. For example, a telephone call (called a ‘comfort call’) was made to patients to check on their welfare and ensure their situation had not changed.
  • The service had good facilities and was well equipped to treat patients and meet their needs. The vehicles used for home visits were clean and well equipped.
  • The service had systems in place to forward plan for times of high demand for example bank holidays.
  • There was a clear leadership structure and staff felt supported by the management team.
  • Care UK carried out an annual staff survey and had increased responses overall from the 2016 results for example, the number of staff who would recommend Care UK services to a someone needing care had increased from 57% in the 2016 survey to 88% in 2017.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice