Archived: Mayrose Care Services

Updated 4 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was undertaken by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service provider was registered with the Care Quality Commission as both the provider and the registered manager. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection:

We reviewed information we had received about the service from the provider and used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection:

We spoke with the provider and reviewed a range of records. This included people's care records and medication records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including staff training records and meeting minutes were reviewed.

After the inspection

We spoke with relatives of the people being cared for about their experience of the care provided. We also spoke with a member of the care staff.

Updated 4 July 2019

About the service:

Mayrose Care Services is a domiciliary care service that was providing personal care to one person living in their own home at the time of this inspection. CQC inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care or support provided.

People’s experience of using this service:

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people's health, safety and well-being were assessed and measures put in place to remove or reduce the risks. People were supported by enough staff who had been safely recruited through a robust process. People’s medicines were managed safely. Staff had received training in infection control practices and personal protective equipment such as gloves and aprons was provided for them. The management team took appropriate actions following any incidents and learning was shared with staff.

The provider undertook assessments to make sure people's needs could be met by Mayrose Care Services. Care plans were developed from these assessments for people’s identified needs and staff had clear guidance on how to meet those needs. Staff received training and support to help them to carry out their roles effectively. People told us they were confident in the care staff’s ability to provide effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received consistent care from a small team of staff. People held a copy of their care plans and could decide what care and support they needed. People’s records were held securely in a locked cabinet within a locked office to help promote confidentiality.

People received care and support as they wished. People told us they would be confident to raise any concerns with the management team and said they were satisfied with the care and support they received.

The management team was committed to providing a high standard of care to the people they supported as well as the staff team and understood their responsibilities under the Duty of Candour. People told us that the registered manager was always available and supportive.

Rating at last inspection:

This was the first inspection of this service since registering with the Care Quality Commission in April 2017.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk