The Care Quality Commission
  • Doctor
  • GP practice

Acklam Medical Centre

Overall: Good read more about inspection ratings

Trimdon Avenue, Middlesbrough, Cleveland, TS5 8SB (01642) 827697

Provided and run by:
Acklam Medical Centre

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Acklam Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Acklam Medical Centre, you can give feedback on this service.

25 January 2020

During an annual regulatory review

We reviewed the information available to us about Acklam Medical Centre on 25 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

26 Sep 2018 to 26 Sep 2018

During a routine inspection

This practice is rated as Good overall. This location is a new registration and has not been previously rated.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Bluebell Medical Practice on 26 September 2018. This was done as part of our routine inspection programme for newly registered locations.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved treated patients with compassion, kindness, dignity and respect.
  • The triage appointment system enabled patients to always secure a same-day appointment if they needed it. There was also scope for patients to book routine appointments in advance.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice’s engagement with the Patient Reference Group (PRG) facilitated the creation of a ‘Craft and Natter’ group which met fortnightly to undertake knitting projects for local charitable causes. The group had a strong social identity and many patients were keen to join the group. Through this craft group, PRG members had worthwhile opportunities to meet on a regular basis to discuss practice matters, giving strong representation to the practice population.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice