Archived: Chatsworth Suite

People we spoke with also told us, 'Any possible consequences of treatment are explained to me so that I know what to expect' and 'I get all the information I need about my condition and treatment.'

Both people we spoke with told us their local GP remained involved with their care and treatment at the Chatsworth Suite. One person said, 'I have a test at my local GP surgery and the results are available online for my consultant to review with me here.'

Staff we spoke with told us they had regular contact with their managers and that support was always available. One person told us that their manager always asked how they were. On the day of our visit one member of staff had been supported to access on line training and had received an update on a policy change by the manager.

Staff that we spoke with told us that people attending the Chatsworth Suite had been asked for their views within the last year about their experiences of the service. As a result of people's feedback, the reception and consulting rooms had been redecorated, equipment relocated, and a hot drinks machine and magazines provided in the waiting area.

We found that people using the service were given sufficient information to ensure they understood the risks and benefits of their. People were positive about the care and treatment they had received. They told us, 'I'm happy with the treatment here. It's taking a bit longer than we expected, but (name of doctor) is reassuring about it.', and, 'It's so handy here. The actual service is fine. I don't have any problem making appointments.'

People were protected by the policies in place and by staff awareness of safeguarding vulnerable adults. There were effective procedures to ensure that people's complaints were listened to and acted on.

People were cared for by competent staff. Staff working at the Chatsworth Suite received appropriate training, professional development and appraisal.