- Dentist
Plumfield Dental Practice
Assessment report published 14 August 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 15 July 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Warwick Road Dental is locally known as Plumfield Dental practice and is in Carlisle. It provides private dental care and treatment for adults and children. The provider was in the process of updating their registration to change the name of their location.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 19 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 dental hygienist, 1 receptionist, the head of people and the chief of business strategy.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “We always have good excellent service. All staff friendly and helpful”.
“Staff are always pleasant from when you walk through the door until you leave. I have always been listened to”.
“Staff always very professional, polite and genuinely seem to care about patients”.
“Excellent practice, staff very pleasant whilst being very professional in what they do”.
“The receptionists are super friendly and do their best to fir in appointments”.
Patients commented positively about the standards of cleanliness. “The surgeries and waiting rooms are clean and safe”, “Environment gives impression of sterile and hygienic”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Always treated with dignity and respect and listened to if I have any issues. Given the right care and treated perfectly”. “They always offer a range of advice on care and outcomes in a clear way”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.