The provider had made the required improvements from our previous inspection.
We reviewed the policies and procedure file for Selston Cosmetic Centre, and made specific reference to the business continuity plan. We also checked the premises to identify what equipment the provider had in place.
To gain the views of people who used the service, we also read information the service had received from their patient satisfaction questionnaires.
We saw that the feedback was positive and demonstrated that people were satisfied with the standard of service they received. This was further evidenced by the comments from the two service users, which included, "Excellent, and "Super caring."
From the discussions we had with the service users and the care records we read, we concluded that people received appropriate information on their treatment options, were respected and fully involved in their care.
We found the standard of cleanliness to be good and infection control measures were in place.
We found that equipment was maintained and disposed of safely. The provider did not have an emergency plan, policy or procedure in the event of an electricity, water or gas failure.
Staff were trained and developed regularly and service users were treated and cared for by competent staff.
To gain the views of the people who used the service, we looked at the information the service had received from their patient satisfaction questionnaires.
We saw that the feedback given was positive and showed that people were satisfied with the standard of service they received. This was further evidenced by the comments people had written on their survey which included, 'Very satisfied' and, 'Excellent'. One person had written, 'Dr Bassi always gives realistic advice and suggests the best treatment for me. I am always very grateful for his advice and delighted with the outcome of the treatments.'
From the feedback given in the surveys we saw that people felt that they were given sufficient information to make an informed choice if they wished to go ahead with the cosmetic procedure. One person had commented that they had been given, 'Very clear information at the clinic,' and described the information given on the provider's website as, 'Excellent' and, 'Informative.'
People said they found the standard of cleanliness to be good, and had been aware of how to offer suggestions or make a complaint.