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Oaks Park Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

We carried out an announced comprehensive inspection at Oaks Park Medical Centre on 16 January 2019 as part of our inspection programme.

At the last inspection in November 2016 we rated the practice as requires improvement for providing safe services because:

  • They had failed to check fire alarms and failed to ensure all clinical staff had medical indemnity insurance in place.
  • They had failed to ensure that persons providing care or treatment to service users had the qualifications, competence, skills and experience to do so safely.
  • Some staff had not undergone training in fire safety, health and safety, infection prevention and control, basic life support or information governance.
  • An induction checklist was in place for newly recruited staff; however, these were not always being completed.

At this inspection, we found that the provider had satisfactorily addressed these areas, with the exception of the completion of induction checklist for some newly recruited staff.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and requires improvement for effective.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for providing effective services because:

  • Childhood immunisation uptake rates were below the World Health Organisation (WHO) targets.
  • Patients with long term conditions, mental health and cervical screening data were below the local and national averages.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure care and treatment is provided in a safe way to patients.

There were areas where the provider should make improvements are:

  • Complete induction checklists for all new staff.
  • Continue to monitor and act upon patient accessibility with telephone access.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Effective

Requires improvement
Checks on specific services

People with long term conditions

Requires improvement

Families, children and young people

Requires improvement

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Requires improvement

People whose circumstances may make them vulnerable

Requires improvement