The Care Quality Commission

Archived: Lingwell Croft Dental Practice

18 Shelldrake Drive, Leeds, West Yorkshire, LS10 3NB (0113) 270 2820

Provided and run by:
Shelldrake Drive Dental Practice Partnership

Important: The partners registered to provide this service have changed. See new profile

All Inspections

8 August 2013

During a routine inspection

We spoke with five people who visited the practice for treatment on the day of our inspection. They all said the dentist gave them enough information to help them make informed decisions about their treatment. One person said 'my dentist is really good at explaining my treatment to me so that I can understand what's required'. Another person said 'I recently had a tooth taken out, it was the only option really; my dentist explained that to me but it was my choice whether I wanted to go ahead with it'.

People told us they were happy with the treatment they received. One person explained 'I feel I am in safe hands with my dentist, they know what I need and I have never had a problem with my treatment'. Another person told us 'I don't like coming to the dentist, but staff always put me at ease from the moment I arrive; I trust them'. One person explained that their dentist was 'fantastic when treating my children'.

All five people we spoke with told us they had never had to complain about the treatment or service they had received at the practice. They said if they had a concern they felt able to raise this with staff.

People were protected from the risk of infection and were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was an effective complaints system available.