19 February 2014
During a routine inspection
People said their care was personalised and they were always called by their preferred names. Everyone we spoke to said their care workers had taken time to get to know them to understand their needs and preferences and support their independence. One person said, "The team who support me are really good." Other people told us, "The staff are excellent and provide good care.'
People were positive about the skills of the staff who visited them. All of the people described their carer as "good."
People receiving care and support were contacted regularly to ensure the service was providing a safe quality service that met their needs. There was a complaints policy and procedure in place, people told us they would know who to make a complaint to if they had an issue.