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We are carrying out checks at Wellington Support. We will publish a report when our check is complete.

Inspection Summary

Overall summary & rating


Updated 30 September 2016

This inspection took place on 9 September 2016.

Wellington Support provides a 24hr service in shared occupancy housing to enable adults with complex mental health needs to continue living fulfilling lives in the community. When we inspected the service provided support to 12 tenants at 5-9 St Michael’s Avenue in Northampton.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People benefitted from the availability of 24hr support from staff that were caring, friendly, and responsive to people’s changing needs. People were supported as tenants in their own accommodation by trained staff that were able to meet their needs safely. People’s right to make day-to-day choices about how they preferred their support to be provided was respected and this was reflected in their agreed care plans. Staff were able to demonstrate that they understood what was required of them to provide people with the safe support they needed to remain living independently in the local community.

There were sufficient numbers of staff employed to meet people’s assessed needs. People were protected from the risks associated with the recruitment of staff unsuited to the role by the provider’s recruitment procedures. Comprehensive risk assessments were also in place to reduce and manage the risks to people’s health and welfare.

People benefitted from a service that was appropriately managed so that people received their service in a timely and reliable way. Each person always had the assistance they needed throughout the day and night, seven days a week.

People’s rights were protected and decisions about their care and support were taken in their best interest. People had the guidance they needed to raise concerns or make a complaint. There were procedures in place to ensure complaints were appropriately investigated and action was taken to make improvements to the service when necessary.

Inspection areas



Updated 30 September 2016

The service was safe.

People benefitted from receiving support and care from staff that were mindful of their responsibilities to safeguard them from harm.

People were protected from unsafe support and care by staff that knew and acted upon risk assessments associated with providing the level of support that was needed for each individual.

People received staff support from competent staff that had been appropriately recruited and trained.



Updated 30 September 2016

The service was effective.

People were provided with the support they needed and this was regularly reviewed to ensure their needs continued to be met.

People received a reliable service. There were contingency arrangements were in place to ensure the continuity of the service when staff were sick or on holiday.

Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and how people’s capacity to make decisions had to be taken into account and acted upon.



Updated 30 September 2016

The service was caring.

People benefitted from receiving support from staff that respected their individuality.

People’s dignity was assured when they received support and their privacy was respected.

People received their service from staff that were conscientious, compassionate, and committed to providing good standards of care.



Updated 30 September 2016

The service was responsive.

People’s care plans were person centred to reflect their individuality and mental health needs.

People’s care needs were assessed prior to an agreed service being provided. Their needs were regularly reviewed with them so that the agreed service continued to meet their needs and expectations.

People were assured that appropriate and timely action would be taken if they had to complain about the service.



Updated 30 September 2016

The service was well-led.

People were supported by staff that had the day-to-day managerial support they needed to do their job.

People’s quality of care was monitored by the systems in place and timely action was taken to make improvements when necessary.

People benefitted from receiving a service that was well organised on a day-to-day basis as well as long term.