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Inspection Summary

Overall summary & rating


Updated 15 March 2019

About the service:

Wellington Support is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to people with mental health needs. The agency supports 26 people. Not everyone using Wellington Support received personal care. At the time of our inspection, eight people were receiving personal care.

People’s experience of using this service:

People told us they felt safe and well cared for.

People we spoke with gave us positive feedback about staff. Comments included, "Staff are very kind,” “I feel respected and listen to,” and, “The managers are great, I see them every day and I can talk to them.”

The provider had effective safeguarding and whistleblowing systems and policies in place and staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.

Risks to people were regularly assessed, reviewed and safely managed.

People were supported by staff who had been recruited by a robust process to ensure they had the right skills and attributes.

People had care plans in place detailing how they liked to be supported.

We saw evidence of mental capacity assessments being carried out as required.

People were fully involved in all aspects of their care where appropriate.

Staff were clear in their roles and responsibilities.

People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance.

Rating at last inspection:

GOOD (report published 30 October 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas



Updated 15 March 2019

The service was safe.

Details are in our safe findings below.



Updated 15 March 2019

The service was effective.

Details are in our effective findings below.



Updated 15 March 2019

The service was caring.

Details are in our caring findings below.



Updated 15 March 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 March 2019

The service was well-led.

Details are in our Well-Led findings below.