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Laburnum Lodge Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 12 March 2020

About the service

Laburnum Lodge is a residential care home providing personal and nursing care to 20 people at the time of the inspection. The service can support up to 22 people. The service provides support mainly to people over 65 years of age some of which are living with dementia. The care home accommodates people in one adapted building.

People’s experience of using this service and what we found

Risk assessments and care plans did not always provide staff with all of the information they required to keep people safe. The quality assurance systems in place had not ensured that these issues were identified and the necessary action taken in a timely manner.

The recruitment procedure had been followed to ensure that the right staff were employed. There were enough staff available to meet people’s needs in a timely manner. Staff received the training and support they required to carry out their roles effectively. Staff were aware of what to do if they thought anyone had been harmed.

Staff treated people with kindness, respect and upheld their dignity. There was a choice of food and drink and when needed people were supported to eat. People were involved in decisions about their care. People enjoyed the entertainers that came into the home, but other planned activities were limited.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 01 August 2018).

Why we inspected

The inspection was prompted in part due to concerns received about the staff culture. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

Enforcement

We have identified breaches in relation to the management overview of the service. Areas for improvement had not been identified or action taken in a timely manner to make the improvements needed.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 12 March 2020

The service was not always safe.

Effective

Good

Updated 12 March 2020

The service was effective.

Caring

Good

Updated 12 March 2020

The service was caring.

Responsive

Requires improvement

Updated 12 March 2020

The service was not always responsive.

Well-led

Requires improvement

Updated 12 March 2020

The service was not always well-led.