14 August 2018
During a routine inspection
Chatsworth Grange is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
Chatsworth Grange can accommodate up to 66 people who require accommodation and nursing care. The home consists of one adapted building which is split into four separate units across three floors. The home has a garden which surrounds the property. At the time of our inspection there were 61 people using the service.
There was a registered manager employed at Chatsworth Grange. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People living at Chatsworth Grange told us they felt safe. There were enough staff available to care for people safely and we observed staff provide care to people in a timely way.
Staff were kind and caring. They treated people equally and promoted people's cultural and spiritual needs. People were very positive about the staff at Chatsworth Grange and the care they received.
Staff completed a thorough induction and received regular training to support them in their roles. Staff had been provided with safeguarding vulnerable adults training and they had a good understanding of their responsibility to protect people from harm.
There were effective procedures in place for the safe management and administration of medicines. People received their medicines as prescribed.
People's needs were assessed before they moved into Chatsworth Grange and their care was reviewed to help make sure they always received the correct level of care and support. People were supported to have maximum control and choice over their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.
People were supported to maintain their health and access a range of community healthcare professionals whilst living at Chatsworth Grange. People received medical attention when needed.
People’s complaints were recorded and responded to, in accordance with the provider’s complaints policy. The registered manager encouraged staff to learn lessons from any complaints received, to try to ensure similar incidents did not occur.
People, their relatives and the staff all spoke highly of the registered manager. Staff told us the registered manager was always available if they needed support.
The registered manager and staff completed regular audits of the service, to make sure action was taken and lessons learned when things went wrong. This meant systems were in place to support the continuous improvement of the service.