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Creative Support - Warwickshire Supported Living Service Good

Inspection Summary

Overall summary & rating


Updated 3 July 2019

About the service

Creative Support – Napton House is registered to provide personal care to adults with learning disabilities, autism or autistic spectrum disorders. Care and support was provided to people at prearranged times in a specialist ‘extra care’ housing service so each person had their own flat. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building.

Each person has their own individual tenancy agreement and is the occupant’s own home and Creative Support provides their care package. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection visit, five people received personal care as part of their support.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People felt safe. Systems protected people from the risk of abuse and harm. Medicines were managed safely.

Staff had the training and knowledge to effectively meet people’s healthcare needs.

People were treated with dignity and respect and were encouraged to maintain their independence. Staff showed warm and caring attitudes to the people that they supported.

The care and support people received reflected their personal needs and preferences.

People were supported to access appropriate professionals and services to ensure care remained responsive to their individual needs.

Processes were in place to monitor and improve the quality of the service, there was a culture of openness and of reflection and learning from any reported incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 9 August 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 3 July 2019

The service was safe.

Details are in our safe findings below.



Updated 3 July 2019

The service was effective.

Details are in our effective findings below.



Updated 3 July 2019

The service was caring.

Details are in our caring findings below.



Updated 3 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 3 July 2019

The service was well-led.

Details are in our well-Led findings below.