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Everliving Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Everliving Services Ltd is a domiciliary care agency providing personal care to two people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staffs care, and support helped make people feel safe and reassured. Staff understood their duty to report any concerns they had about poor care and potential harm to people. Staff had information and prompts about how to monitor and reduce people’s individual risks. Staff made referrals to external specialist health professionals to seek advice on promoting and maintaining people’s well-being.

Staffing levels met the needs of the people using the service. Trained staff who had their competency to do so checked, safely managed people’s medicines. Staff completed an induction and training to make sure they were competent and confident to deliver safe and effective care and support to people. Staff were able to develop their skills and knowledge by completing further qualifications. Staff had supervisions and competency checks to monitor their skills and knowledge.

Staff supported people to maintain their independence. Staff promoted people’s food and drink intake, and respected people’s privacy and dignity. Staff knew the people they supported well. People had developed caring relationships with staff who understood their support needs and wishes.

People told us staff were kind. People’s personal information was kept confidential. People were involved in discussions and reviews of their care. Staff knew how to promote good infection control practices to reduce the risk of cross contamination.

Trained staff supported people when the person was at the end of their life. The registered manager told us they had already identified the need to document people’s end of life wishes as a guide for staff.

Complaints were investigated and resolved to the complainant’s satisfaction, where possible. Compliments about the care and support people had experienced had been received. Information was available in different formats such as a pictorial easy read format. This helped aid people’s understanding.

Staff felt supported by the registered manager and other staff colleagues. Audits were carried out to monitor the service and address any improvements required. The registered manager notified the CQC of incidents they were legally obliged to notify us of.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (report published 10 November 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-led findings below.