Patients who used the service understood the care and treatment choices available to them and received written information about treatment and costs. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had effective systems in place which ensured patients were cared for in a clean and hygienic environment. The quality of the service patients received was regularly assessed and monitored. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard.