You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF | 79.28 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 9 July 2013, observed how people were being cared for, talked with people who use the service and talked with staff.

We looked at treatment records.

Our judgement

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff, including the dentist, received regular training to ensure they had the skills required to maintain patient safety.

Reasons for our judgement

Staff received appropriate professional development. We were shown certificates showing staff had attended appropriate training for their role. Certificates showed staff had received on-going training in many areas including medical emergencies, radiology, safeguarding vulnerable adults and children, infection control and decontamination training. Staff were aware of the requirements for training to ensure they were able to maintain their registration with the General Dental Council (GDC) and continue to practice. We saw evidence staff had attended sufficient relevant training and were meeting the requirements of their registration and continued professional development. We saw both nurses were due to submit confirmation of training completed to the GDC to renew and maintain their registration. They had supporting evidence ready should this be requested. These demonstrated the provider was supporting staff to access and attend relevant training.

There was also a system in place for annual appraisals for staff. Two dental nurses were employed. We saw they had received an appraisal completed by the practice manager. Formal staff supervision was not occurring however as the practice was small the nurses were constantly being supervised by the dentist and included in all staff discussions and meetings. Staff told us if they had any concerns they would discuss these with the dentist or practice manager. A part time receptionist had recently been recruited. We saw records to show they had received an appropriate induction. Staff were therefore supported to meet training needs and ensure they were able to perform their roles.