The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Archived: Accrington Victoria Health Access Centre

Accrington Victoria Community Hospital, Haywood Road, Accrington, Lancashire, BB5 6AS (01254) 291140

Provided and run by:
East Lancashire Medical Services Limited

Important: This service was previously managed by a different provider - see old profile

All Inspections

21 May 2013

During a routine inspection

We observed the interaction between reception staff and patients. We spoke with three patients who told us they were advised of the time they had to wait. They said, 'The reception staff were very pleasant and helpful', 'The receptionist was lovely' and 'We were treated well at reception'.

Three patients we spoke with said, 'The doctor talked to me very nicely. He explained what was wrong with me and he put all the details on the computer', 'The doctor was very good. He took all my details and explained what was wrong with me. Very nice' and 'The doctor took his time and was very knowledgeable. We were given enough information and understood what he was saying. He made me feel very comfortable'.

There were effective systems in place to monitor the quality of the service provided. Patients were asked to provide their views about their experience of the service. The information was used to develop and improve the safety and operation of the service.

There was a leaflet at reception, which explained to patients how to complain, who they could complain to and where they could take their concerns further if they wished to.