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Olive Health & Travel Ltd Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 05/06/2019

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Olive Health and Travel Ltd on 5 June 2019 as part of our inspection programme.

We had previously carried out an announced comprehensive inspection of the service in February 2018 and found that it was compliant with the relevant regulations.

The service is a private health and travel clinic located in Ilford, Essex.

The lead nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
  • The service learned from, and made changes as a result of, incidents.
  • The service assessed need and delivered care in line with current legislation, standards and evidence-based guidance, and reviewed the effectiveness and appropriateness of the care provided.
  • Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • The service treated patients with kindness, respect and dignity, and patient feedback was positive about the service.
  • Each patient received individualised travel health information including additional health risks related to their destinations and a written immunisation plan specific to them.
  • The service organised and delivered services to meet patients’ needs.
  • There was a clear leadership structure in place and staff felt supported by management.
  • The service proactively sought feedback from patients and staff, which it acted upon.
  • The service had effective oversight of the clinical care provided to patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 15/02/2018

During a routine inspection

We carried out an announced comprehensive inspection on 15 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with

the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Olive Health & Travel Clinic is a Nurse led private health and travel clinic in the North of Ilford offering a range of services including travel vaccinations, health immunisations, blood testing, ear irrigation, DNA swab collections, pregnancy testing, weight management  and general health checks.

The Lead Nurse is the registered manager.  A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of the inspection we received 42 comment cards from clients of the clinic.  All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

  • The clinic had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved processes.

  • Staff involved clients

    with their procedures and treated them with kindness, dignity and respect.

  • Clients

    found it easy to get an appointment at a time that was convenient to them.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

  • The clinic was well managed with supportive leadership.

  • Policies and procedures had been thoroughly reviewed and applied.

  • Staff were valued and appropriately trained for their roles.

  • There was an increasing customer demand for the clinic from an increasing geographical area.

Patient Group Directions (PGDs) had been adopted by the clinic to allow nurses to administer medicines in line with legislation (PGDs are written instructions for the supply or administration of medicines to groups of patients who may not be individually identified before presentation for treatment).