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This care home is run by two companies: Sunrise UK Operations Limited and Sunrise Senior Living Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary

Overall summary & rating


Updated 6 August 2019

About the service

Sunrise at Southbourne is a residential care home providing personal care to 79 older adults at the time of our inspection. The service can support up to 103 people. Accommodation is provided over three floors one of which specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People and their families described the care as safe. Staff had been trained to recognise signs of abuse and understood their role in reporting concerns. Risks to people had been assessed and actions had been taken to minimise the risk of avoidable harm whilst respecting people’s freedoms and choices. People had been protected from preventable infections.

Staff had been recruited safely including checks that they were suitable to work with vulnerable adults. People were supported by enough staff to meet their care needs effectively. Staff had completed an induction and had on-going training and support that enabled them to carry out their roles effectively.

People had person centred care plans that reflected both their care needs and lifestyle choices. When people had been involved in end of life planning their spiritual and cultural wishes were understood and respected. Staff knew people well and understood their communication needs enabling them to be involved in decisions about their day to day lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had their eating and drinking needs met and were provided with meal choice and well-balanced meals.

Medicines were administered safely by trained staff who had their competencies checked regularly. People were supported to live healthy lives and had access to healthcare services for both planned and emergency events.

People and their families consistently spoke positively about the care they received and felt their privacy, dignity and independence was respected by the staff team. People felt able to express their views about their care and the service. People were aware of how to make a complaint and felt they would be listened to and any actions needed taken.

The culture was positive, open and honest and lessons had been learnt and improvements made when things went wrong. Staff felt appreciated in their roles and spoke positively about their own roles and teamwork. Quality monitoring processes were effective at capturing the voice of people, their families and staff and driving improvements when needed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was ‘Requires Improvement’ (published 11 September 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating. Prior to the inspection we received a notification of a specific incident following which a person using the service died. This incident is subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident. The information CQC received about the incident indicated concerns about the management of choking. This inspection examined those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the ‘Safe’ and ‘Effective’ sections of this full report.

Follow Up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning informa

Inspection areas



Updated 6 August 2019

The service was safe.

Details are in our safe findings below.



Updated 6 August 2019

The service was effective.

Details are in our effective findings below.



Updated 6 August 2019

The service was caring.

Details are in our caring findings below.



Updated 6 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 August 2019

The service was well-led.

Details are in our well-Led findings below.