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Sunrise of Solihull Requires improvement

The provider of this service changed - see old profile

This care home is run by two companies: Sunrise UK Operations Limited and Sunrise Senior Living Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 31 July 2019

About the service: The service is registered for up to 109 people and offers accommodation for people who require personal care and accommodation. Nursing care is no longer provided. At the time of our inspection there were 72 people living at the service. The service consists of three areas, Assisted Living, Reminiscence (for people living with dementia) and the Cotswold Suite (for people with higher levels of independence).

People’s experience of using this service:

• People received support with their medicines. However, staff did not always have the training to complete some of the necessary health checks needed to safely administer some medicines.

• The home was undergoing a period of transition and some staff still felt anxious about the changes. However, the registered manager was working hard to bring about stability at the home.

• Staff understood how to keep people safe. Staff knew how to recognise and report abuse.

• Staff recognised the risks to people's health, safety and well-being and how to support them. However, written risk assessments required updating to ensure all required information was available for staff.

• Staff had received training on infection control but did not always ensure they minimised the risk of the spread of infection.

• New staff were recruited safely.

• An action plan was in place which the provider and registered manager were working through, in order to bring about further improvement at the home.

• Guidance on people's needs was shared through supervision and staff meetings.

• Systems were in place to take any learning from any complaints made.

• People were offered numerous choices at mealtimes.

• People’s access to healthcare appointments and advice from healthcare professionals was planned and reviewed and information shared with staff at handover meetings.

• People were treated with dignity and respect and their independence was promoted.

• People and their families were involved in planning their care with support from staff.

Rating at last inspection: Repeat Requires Improvement; The last report was published November 2018.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service continued to be Requires Improvement.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our inspection programme. If concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 31 July 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 31 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 31 July 2019

The service was not always responsive

Details are in our Responsive findings below

Well-led

Requires improvement

Updated 31 July 2019

The service was not always well-led

Details are in our Well-Led findings below.