1 February 2018
During a routine inspection
Sunrise of Edgbaston is a Care home with Nursing and can accommodate up to 98 people, up to five of whom might be living there short term. At the time of our inspection, 68 people were living at the home. Sunrise of Edgbaston is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
People were protected from potential abuse by staff as they were trained and understood how to safeguard them. People had risks to their safety assessed and there were plans in place to reduce the risks, which staff understood and followed. There were sufficient staff that had been recruited safely to support people when they needed it. People received support to have their medicines as prescribed. There were systems in place to learn from incidents and when things went wrong to avoid this happening again.
People had their needs assessed and were supported to meet them by trained and knowledgeable staff. People had their nutrition and hydration needs met and had an enjoyable mealtime experiences with lots of choice. The building was purpose built and designed to meet people's needs by having many small quiet areas for people to use if they so wished. People were supported to access health professionals to maintain their health and wellbeing. People were supported to have a good level of choice and control of their lives and staff supported them in the least restrictive way possible. There were policies and systems in the service supported this practice.
People had good relationships with staff, were supported in a kind, caring, and compassionate manner. People made choices about their care and support and were involved in decision making. People were supported in a way, which maintained their dignity, and staff were respectful.
People had their preferences met and staff understood people's needs.
There were opportunities for people to follow their interests and take part in a wide range of activities. People's communication needs were considered and they had support to follow their religious beliefs and cultural practices. People understood how to complain and complaints were responded to in line with the provider's policy. People had good care but limited opportunity to take part in discussions about their preferences for care and support at the end of their life.
A registered manager was in post and people, relatives and staff found they were accessible. People and their relatives had an opportunity to have say in how the home was run. The registered manager had checks in place to assess the quality of the service people received and ensure the management of the service was effective. The provider had a vision for the service and plans in place to make continual improvements.