J. Nissi Health Care and Medical Rehabilitation Ltd Also known as Regus, Brentwood

J.Nissi Health Care and Medical Rehabilitation LTD is a domiciliary care agency. It provides personal care to people living in their own homes. When we announced the inspection, the provider told us they were supporting 2 people. The following week we were notified that all care packages had ceased during the initial inspection stage. As a result, we carried out a targeted inspection.

People’s experience of using this service and what we found

Risks to people had not been assessed and planned for. Medicines were not always managed safely. We have made a recommendation about the management of medicines and assessing risk.

There was limited information recorded within people’s files about their health needs, likes and dislikes and personal preferences. We made a recommendation to the provider to review their assessment process and care plans. Care plans were not person centred and did not record people’s end of life wishes.

We were not assured the provider had effective procedures and paperwork in place to ensure people received safe care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 31 May 2017 and had periods of dormancy. We have carried out a targeted inspection as the service stopped providing a regulated activity during the inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We made 4 recommendations to the provider, regarding assessing risk, medicine management assessing people needs and providing person centred care.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.