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Reports


Inspection carried out on 4 March 2013

During a routine inspection

Information was available on the provider's website about the services and procedures offered, as well as what they involved. There were written copies of this information available, which included details on the risks and benefits of different procedures. In recent feedback people spoke positively about the way they had been treated at the service and commented that staff "could not have treated me better" and were "caring and friendly".

Before people underwent procedures relevant details about people's medical history and any allergies were taken. People who had used the service said that the service had "done a great job" and that they were happy with the outcome of their procedure. Staff were trained in how to handle medical emergencies and there was a policy and procedure in place for what to do in such circumstances.

Staff at the service had received training in safeguarding vulnerable adults. They were able to recognise signs of possible abuse and knew how to escalate concerns, including involving peoples' GPs and social services.

Staff underwent relevant training on a regular basis, including in how to handle medical emergencies and safeguarding vulnerable adults. There was a procedure in place for staff to undergo annual appraisals.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.