The Care Quality Commission

Archived: Venner Avenue

40 Venner Avenue, Northwood, Cowes, Isle of Wight, PO31 8AG (01983) 293782

Provided and run by:
Somerset Care Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

2 May 2013

During a routine inspection

During this inspection we met all four people living in the home. We used a number of different methods to help us understand the experiences of people using the service. Some of the people using the service had complex needs which meant they were not able to tell us their experiences. However one person was able to answer some basic questions using sign language and facial expressions. We spoke with two members of staff and the manager. We also spoke with two relatives of people living at the home.

We observed care being given and this showed people were relaxed with staff. However the care people were receiving did not match their care plans. Staff we spoke with were unaware of specific important details in care plans and this was placing people at risk.

We viewed a HealthWatch England report following an Enter and View visit in November 2012. This identified a lack of organised activities for people using the service. During this inspection we also found a lack of activities organised for some people.

We found that staff had received training in safeguarding vulnerable adults from abuse. However, staff were not aware that giving people incorrect care was a form of abuse.

Quality assurance procedures were not being followed due to a planned change of provider which will complete in June 2013. We spoke with two family members of people who used the service. They both said they were happy with the care their relatives were receiving.