SeeAbility - Aldershot Support Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People participated in their assessments and reviews. People had communication care plans in place and documents which detailed their care and support requirements to take to hospital with them when required.

Staff and those who knew people well were also involved in people’s assessments to ensure their views and opinions were captured. Staff told us people’s views were sought during their keyworker meetings and during daily support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans outlined the support people required to maintain good nutrition and hydration.

Staff ensured people had enough to eat and drink. When there was a concern in this area, staff had completed a referral to the relevant health professional requesting additional support. This helped prevent people’s health deteriorating.

Staff used nationally recognised tools appropriately to assess and monitor people’s needs. This included tools to identify when people’s health was deteriorating and when people were at risk of malnutrition.

People were supported to maintain relationships with friends and family through visits and by making phone and video calls. This enhanced people’s social skills and maintained their wellbeing.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider had processes in place to ensure care and support was coordinated in the best interests of people using the service. This included collaboration with professionals and information sharing.

People’s goals, dreams, and aspirations were always communicated so a consistent approach was maintained between services. The service was supporting people in line with the ‘Right support, right care, right culture’ principles.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records captured the support people required with their health needs and what action staff should take when there was any deterioration to people’s health. This meant there was early detection when people became unwell.

Relatives told us people were supported to lead healthy lives. One relative told us, “Staff understand my relatives health conditions. Diet wise they eat healthily. They are encouraged to be as independent as possible. My relative has come on a long way since being supported by SeeAbility - Aldershot Support Service.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff worked collaboratively to plan and deliver people’s care, reduce risks, and achieve best outcomes for people.

One relative told us, “My relative had music therapy which is returning soon. They attend weekly hydrotherapy. Wheelchair services have come in and there has also been input from a dietician. A physiotherapist and occupational therapist are always available when needed.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Where necessary, mental capacity assessments were completed in line with the Mental Capacity Act (MCA) 2005. Best Interest (BI) meetings were held, following the mental capacity assessments where the person was determined to lack capacity. Relatives were involved in these meetings and their views captured.

A DoLS tracker was in place to ensure the provider knew when these needed to be reapplied for.

We observed staff gained people’s consent throughout the inspection. Staff told us they always sought consent from people and explained what they needed to do to support people safely.