- Homecare service
SeeAbility - Aldershot Support Service
Assessment report published 29 September 2026
Contents
Ratings
Our view of the service
We carried out this inspection from 1 to 24 September 2026. The service is a supported living service, providing support to people within their own homes, including people requiring support with their mental health, people with a learning disability and autistic people. There were 24 people in receipt of a regulated activity at the time of the inspection. We inspected all 33 quality statements.
The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Medicines were stored, documented, and administered safely.
People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.
There was a system in place for responding to concerns or complaints. A dedicated management team led the service which included 2 registered managers. Staff were able to raise concerns and told us managers were approachable and supportive.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
People's experience of this service
We spoke with some people and relatives and used observation to assess whether people received good care.
People told us they liked living in their homes, they felt safe and made daily choices including what time to get up, what to wear and what activities they participated in. One person told us, “I feel safe living here because I like the staff and they help me do things I need help with. They take me shopping; I do activities like bowling and going to the cinema.” Another person told us, “The food is good. We have healthy choices. We have a brunch on a Sunday and choose what we want for that. I chose what I wanted for lunch today. If I want something different to eat, I can say.”
We spoke with relatives, 1 relative told us, “The staff and registered manager insist care is centred around my relative who always comes first.” Another relative told us, “They know and understand my relative very well. The staff are amazing and my relative is thoroughly spoilt by them all. They know when my relative is not well they had an infection, staff could tell something was wrong and took immediate action.” Another relative told us, “My relative is very happy there. They travel on the bus with staff. They attend a day centre 3 days a week which has lots of activities. They are going to Longleat safari park this weekend.”
Relatives also told us they were happy with the improvements they have seen. They told us they are kept up to date with relevant information, and the provider is contactable if they have any concerns.