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West Supported Housing and Domiciliary Good

Inspection Summary


Overall summary & rating

Good

Updated 7 September 2019

About the service

West Supported Housing and Domiciliary is a service that provides personal care to 11 people who live in their own homes and 22 people who live in one of seven supported living environments. The service supported younger adults, older people, people with learning disabilities and autistic spectrum disorder.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

West Supported Housing and Domiciliary continued to provide people with a safe quality service. Staff were knowledgeable about people’s risks and how to care for them safely. They understood how to protect and safeguard people and demonstrated a transparent attitude to reporting concerns.

People’s risks were assessed, monitored and adapted when their needs changed. There were enough staff to support people and safe recruitment procedures were followed

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were encouraged to remain independent, were consistently treated with respect and had their privacy and dignity protected. Where required people were supported with their medicines and to maintain their health by accessing relevant services.

People’s care was planned and delivered in a person-centred way. Staff understood people’s individual communication needs and spoke with people according to their individual needs. People’s end of life wishes had been discussed with people and documented.

The provider had effective quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and their feedback used to improve the service and make any necessary changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 September 2019

The service was well-led.

Details are in our well-Led findings below.