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West Supported Housing and Domiciliary Good

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Inspection report

Date of Inspection: 2 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 - Easy to Read PDF

Overview

Inspection carried out on 2 December 2013

During a routine inspection

The provider had person centred care plans for people who used the service. We saw evidence that people who used the service understood their care and treatment and trusted the staff who looked after them. Appropriate risk assessments were carried out for people who used the service based on their individual needs and for the environment within which they lived. The provider had clear processes for decision making and service development. People who used the service and staff were involved in the on-going review of service provision and worked in collaboration to identify risks in relation to health, welfare and safety. Clear procedures were in place for emergencies. The provider had a clear recruitment process to ensure people who use the service are safe and have their needs met by appropriate staff. Staff and people who used the service were fully aware of issues around safeguarding and clear processes were in place to record and report abuse or suspected abuse.