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West Supported Housing and Domiciliary Good

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Inspection report

Date of Inspection: 23, 25 June 2014
Date of Publication: 8 August 2014
Inspection Report published 08 August 2014 PDF


Inspection carried out on 23, 25 June 2014

During a routine inspection

We spoke with nine people who used the service, looked at five care records and spoke with the registered manager and four members of staff. We viewed the staff rota�s, service policies for the administration of medication, safeguarding and quality monitoring systems. We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

This is a summary of what we found;

Is the service safe?

When we arrived at the service administration centre the reception staff greeted us, noted our identification and asked us to sign in the visitor's book. We were invited to visit people in their own homes. We were introduced to people who used the service by members of staff and on each occasion our identification was checked. This meant that the appropriate actions were taken to ensure that the people who used the service were protected from others who did not have the right to access their home.

We reviewed training records regarding the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS) and saw that training had been delivered on 20 May 2014. The Care Quality Commission (CQC) monitors the operation of DoLS. While no applications have needed to be submitted, correct policies and procedures were in place.

Is the service effective?

There were systems in place to audit medication and care plans which ensured there were effective systems in place for the delivery of care.

People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw that staff had signed records to show they had been reviewed and updated appropriately. One person told us, �The staff have helped me and I have learnt new things to be more independent.�

Is the service caring?

We saw that the staff interacted with people who used the service in a caring, respectful and professional manner.

Is the service responsive?

We spoke with one person who explained to us the support they had received from the staff regarding a medical condition. They said, �The staff responded so quickly when I was not well and have continued to help me with the support of my doctor.� The service had an effective complaints procedure in place which included a pictorial system to enable people to make a complaint.

The service has worked with three advocacy services to identify and respond to people�s needs.

Is the service well-led?

Staffs were provided with supervision and there were weekly staff meetings. The registered manager and senior staff had arrangements in place to be in 24 hour contact with staff to support them as required.