Asprey Court Care Home Also known as Asprey Court

Updated 10 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by 1 inspector and a specialist nurse advisor.

Service and service type

Asprey Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Asprey Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. However, they were on leave and not present during the inspection. the nominated individual and provider were present.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used the service and 8 relatives about their experience of the care provided. Five health and social care professional also shared their feedback with us. We also spoke with 10 staff members including care staff, unit leaders and nursing staff. We also spoke with the director of operations, regional quality nurse and the provider. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records, these included 6 people’s care records, 4 people's medicines administration records and governance and quality assurance records. We also looked at 4 staff recruitment files.

Updated 10 February 2024

About the service

Asprey Court is a residential care home providing personal and nursing care to up to 86 people. The service provides support to people with nursing needs, mental health needs and people living with dementia. At the time of our inspection there were 83 people using the service. The home is purpose built and supports people over 4 floors.

People’s experience of using this service and what we found

Additional information was needed on some people's care plans in relation to risk management, and some environmental risks were also identified. Staff understood people's risks, and the provider took immediate action on the issues raised.

People were protected from the risk of abuse. Staff knew how to identify possible signs of abuse and how to escalate concerns. People received their medicines as prescribed. There were enough staff to support people safely and respond to their needs. Staff had been safely recruited. Where things went wrong action was taken to reduce the risk of reoccurrence and learn for the future.

People’s needs had been assessed and care plans contained details of their wishes and preferences. Staff knew people's needs and understood their likes and dislikes. Staff had received training and felt supported by the management team. People received enough to eat and drink. Dietary needs were known by staff ,so people could receive appropriate support. People’s health needs were managed with the support of external agencies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were a variety of systems in place to monitor and assess the care provided. Where areas for action were identified during the inspection, the provider took immediate action. There was a positive culture and a commitment to continuous learning and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service was Good (published on 31 January 2022).

Why we inspected

The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.