We carried out a review of the data available to us about Angel Healthcare Professionals Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angel Healthcare Professionals Ltd, you can give feedback on this service.
Angel Healthcare Professionals Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of this inspection six people were using the
service.
People’s experience of using this service and what we found
People and their relatives were complimentary about the service and told us it was well led. People received care and support which was safe and personalised to their needs. Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. Risks to people had been assessed, identified and appropriate management plans were in place to minimise the risk of harm. People were supported to take their medicines safely and there were enough staff available to support people’s needs. Staff followed appropriate infection control procedures to minimise the risk of infections.
Before people started using the service, their needs were assessed to ensure they could be met. People received care and support from staff who had been supported through training and supervision. People were supported to maintain good health; eat healthily and access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring, respected their privacy and dignity and promoted their independence. Staff understood people’s diverse needs and supported them in a caring way. People's communication needs had been assessed and met. People were supported to participate in activities that interested them and knew how to complain if they were unhappy; however, people told us they had nothing to complain about at this time.
The service had an effective system in place to assess and monitor the quality of the care and worked in partnership with key organisations to plan and deliver an effective service. People and their relatives' views had been sought and their feedback had been used to improve the quality of care and support provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was inspected but not rated (Report published 16 January 2019).
Why we inspected
This was a planned inspection based on the inability to rate the service at the previous inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
At this inspection, we found that all three people had started using the service within a maximum period of a month, because of this, we were unable to gather enough information about their experiences to provide a rating against the five key questions, 'Is the service safe?', 'Is the service effective?', 'Is the service caring?', 'Is the service responsive?' and 'Is the service well-led? Therefore, we were unable to provide an overall rating for the service.
People’s experience of using this service:
¿ People received safe, effective, compassionate and quality care.
¿ The provider had safeguarding policies and procedures which provided guidance on protecting people from abuse and the registered manager knew of reporting procedures.
¿ Risk to people had been identified, assessed and had appropriate risk management plans in place.
¿ The provider followed appropriate infection control protocols to prevent and minimise the spread of infections.
¿ People were supported to eat sufficient amounts of healthy food for their well-being.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
¿ People were involved in making decisions about their care and support.
¿ People’s privacy and dignity was respected and their independence promoted.
¿ People were supported to participate in activities that interested them.
¿ People and their relatives feedback was being used to develop their care and support plan and delivery.
Rating at last inspection: This is our first inspection of the service since registering with us on 8 November 2017.
Why we inspected: This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of the care people received.
Follow up: We will continue to monitor intelligence we receive about the service to ensure people receive safe, high quality care. Further inspections will be planned for future dates and we may be able to rate the service at this time. If any concerning information is received we may inspect sooner.