We carried out a review of the data available to us about Kadarcare Service Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kadarcare Service Ltd, you can give feedback on this service.
Kadarcare Service Ltd is a domiciliary care agency providing personal care to older people in their own homes. At the time of the inspection, approximately 100 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The majority of feedback from people and their relatives was positive. People were cared for safely by staff who were trained and had the skills and knowledge to manage risks to people’s safety and wellbeing. Staff were safely recruited and there were enough staff to meet people’s needs as planned.
Staff administered people’s medicines as prescribed. Regular quality checks and audits helped ensure this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The majority of people and their relatives said they had regular care staff and their privacy and dignity were maintained. People’s rights were upheld and equality and diversity was positively embedded in the service.
The service was well-led with the registered manager promoting a positive culture and effective working relationships within the team and with relevant professionals.
Health and social care professionals told us that the service was reliable and they had no current concerns.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 July 2018).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kadarcare Service Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults who have dementia, a sensory impairment and/or a physical disability. Not everyone using Bright Star receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had been delivering services to people for just under a year and during that time had established good practices and procedures which would help as the service expanded.
People were safe in their homes. Staff could explain to us how to keep people safe from abuse and neglect. People had suitable risk assessments in place. The provider managed risks associated with people's homes, to help keep people and staff safe. Recruitment practices were safe. Staff were trained in medicine administration and the checks we made confirmed that people were receiving their medicines as prescribed by staff qualified to administer medicines.
People were supported by staff who received appropriate training and support. Staff had the skills, experience and a good understanding of how to meet people's needs. Staff were providing support in line with the Mental Capacity Act 2005. When required people were supported to eat and drink sufficient amounts to meet their needs. When required staff worked with people's GP and other healthcare professional to ensure they stayed well and comfortable.
People and relatives told us staff were caring, kind and efficient and staff respected their privacy and treated them with dignity. People's needs were assessed before they started to use the service and care was planned and delivered in response to their needs. The provider had arrangements in place to respond appropriately to people's concerns and complaints.
Systems were in place to monitor and improve the quality of the service. The provider had effective quality assurance systems to monitor the scheme's processes. These systems helped ensure people received the care they needed as detailed in their support plans.