St Judes Residential Care Home Ltd

Updated 30 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

An inspector carried out this inspection.

Service and service type

St Judes Residential Care Home Ltd is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. St Judes Residential Care Home Ltd is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 21 April 2023 and ended on 9 May 2023. We visited the service on 21 April 2023 and 25 April 2023.

What we did before the inspection

We reviewed information we had received about the service since the service was registered with CQC. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who used the service and 2 relatives about their experience of the care provided. We spoke with 9 members of staff including the registered manager (who was also the nominated individual), a director from the provider organisation and care workers. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included 4 people’s care records and medicine administration records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 30 June 2023

About the service

St Judes Residential Care Home Ltd is a residential care home supporting up to 15 people with mental health conditions. People are accommodated in an adapted building. At the time of our inspection there were 15 people using the service.

People’s experience of using this service and what we found

People were empowered to achieve consistently excellent and transformative outcomes. Staff worked collaboratively and found innovative and efficient ways to deliver more effective and impactful support. Staff received regular and relevant training and supervision to equip them with the knowledge and skills needed in their roles. The service was adapted for the comfort and convenience of people living there. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People spoke positively about the support they received from staff and said they were happy at the service. We saw numerous examples of kind and caring support during our visit. Staff knew the people they supported well and treated them with dignity and respect.

Medicines were managed safely. Risks to people were assessed and action was taken to address them. Staffing levels were safe and regularly monitored, with recruitment processes ensuring only suitable staff were employed. People were safeguarded from abuse. Effective infection prevention and control systems were in place.

People received personalised and responsive support based on their assessed needs and preferences. Staff were able to communicate with people effectively and helped ensure people’s views were heard. The provider had a clear and visible complaints policy in place.

Effective governance systems were in place to ensure people received personalised and empowering support. Staff worked in effective partnership with others to help people achieve their outcomes. Feedback was sought from people, relatives and staff and was acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 30 January 2018).

At our last inspection we recommended the provider consider current guidance on the training and supervision of staff responsible for the administration of medicines. The provider had made improvements.

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.