Archived: Right at Home

We looked at outcomes 2, 4, 9, 12, 16 and 17. We found that compliance was achieved with these outcomes.

People said that they were able to influence their care and that they decided on how their care was delivered.

People told us their care arrangements were flexible to support their needs and as a result their health had improved.

People told us that they were supported with to manage their medicines and these arrangements suited their needs and circumstances.

We saw that staff were recruited appropriately and as a result people were protected from unsafe care.

We saw that there was a complaints procedure in place and people knew how to use it and who to speak to if they were dissatisfied with their care.

People receiving support from the service that we spoke with said they felt safe. People said the carers were excellent and one said, 'I can't find fault with how I am looked after.'

People using the service said they had support from staff to help them remain safe.

Staff said they enjoyed working for the service and that they felt supported. One said, 'The service goes the extra mile and I feel supported to be able to make a difference.'

Effective monitoring of the systems and procedures in place was not being undertaken. This did not allow for evaluation and improvement of service provision.