Whispers Care Solutions Limited

Updated 8 January 2026

Date of Assessment: 16 January to 6 February 2026. This assessment was prompted by a review of the information we held about the service. Whispers Care Solutions provides care and support to people living in their own home. The service provided care and support for children and adults with physical disabilities, sensory impairments, dementia, mental health conditions, learning disabilities and autism. Not everyone who used the service was receiving the regulated activities of personal care or treatment of disease, disorder or injury. At the time of our inspection, they were supporting 234 people. The provider was previously in breach of the legal regulations in relation to good governance, safe treatment and consent. We found improvements at this assessment, and the provider was no longer in breach of regulation.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the provider was working in line with principles of this guidance.

People received personalised care that promoted their independence, choice and dignity. Staff knew people well and provided care in the least restrictive way. They used positive behaviour support approaches to help people lead full and meaningful lives while maintaining their safety. Care plans were developed with input from people and their circle of support. People’s care needs and intended outcomes of support were clearly documented and there were systems in place to monitor how effective support was in meeting these goals. Staff understood people’s behavioural and communication needs and responded promptly when people were anxious or distressed.

Staff received appropriate training, and people told us staff were professional and competent. Staff were motivated in their roles and spoke positively about the provider’s leadership. There were enough staff to meet people’s needs to help ensure consistency and continuity of care. The provider had effective systems to monitor care delivery and reduce risks related to people’s care and support.

The provider worked in partnership with people and professionals when planning and reviewing care. Professionals told us that, for people with complex needs, the provider fostered effective working practices that led to positive outcomes.

The registered manager, senior leaders and senior staff were motivated and passionate about their roles. They were fully engaged in shaping the service’s day‑to‑day culture and had developed strong working relationships with people, relatives, professionals and staff. There were effective governance systems, which supported leaders to monitor and improve the quality and safety. The provider was focused on continuous improvement and used feedback to promote learning and development.

Updated 8 January 2026

People and relatives consistently told us that staff provided a good standard of personalised, compassionate and reliable care. People felt respected, listened to and safe. They said the care had a significant positive impact on their wellbeing and independence. Comments included, “The care is brilliant and excellent. They have made such an impact on our lives. My relative is more settled now and they have a routine that works for everybody.”

People told us that staff were professional, friendly and understood how they liked things done. Comments included, “Staff have adapted well to my relative and how they like things. The provider has found carers that make my relative feel comfortable.” People said staff treated them with dignity and respect during support with personal care. One person said, “Staff respect my relative’s dignity as much as they can. They ask if I want anything done and make sure my relative is comfortable.”

People and relatives told us that staff promoted people’s independence and choice. Comments included, “Staff have given me my confidence back. I was scared of falling. When staff are about, I feel happy. If I want anything, they will help me,” and “Staff respect the fact that some days I need less support, as I am having a good day and can do more for myself.”

Relatives of children and of people with complex needs said staff understood their routines, triggers to behaviour and communication needs. Comments included, “Staff completely understand my relative’s needs. We have worked with them over time to develop a consistent approach,” and “Staff have an above‑and‑beyond attitude. They focus on my relative and understand their needs.”

Relatives told us they contributed to staff training sessions about their family member’s needs. One relative said, “The care agency allowed us to train staff. They only signed them off to work independently when we say they meet the standard and we feel confident in them.” Relatives said senior staff monitored staff performance and ensured they were competent in their role. Comments included, “New staff will shadow experienced staff a couple of times. Someone will come from the office to sign them off as competent. All care visits go well; I don’t think there has been a visit that has not gone as expected.”

People and relatives told us they were involved in planning and reviewing their care and care plans reflected people’s needs. One person commented, “Senior staff helped us put together a comprehensive care plan. Everything is documented and staff can see the care plan.”

People and relatives told us they felt safe receiving care from staff. Comments included, “My relative is very safe with them. They understand how to support them when they have challenging behaviours. I can’t think of anything that would make me feel more reassured,” and “My relative trusts them. I am very grateful for the care my relative receives.”

People and relatives said they were supported by consistent teams of staff who arrived at agreed times. They told us the provider kept them informed about changes to minimise any impact. Comments included, “If staff are running late, they will ring and say they will be with me as soon as they can” “We have a regular team of seven staff, which is important as continuity is very important in complex care” and “Amazing communication with the service. They will email and phone about things like a change in the rota. They let us know what is going on.”

People and relatives said that senior staff worked in partnership with them, communicating effectively and ensuring families were equal partners in care. Comments included, “Senior staff regularly check in with us. The owner and the registered manager get in touch. They are very accommodating and open to feedback,” and “We have regular reviews. The care coordinator will come out to see how they are doing.”