The Care Quality Commission
  • Services in your home
  • Homecare service

Angels Care Solutions

Overall: Good read more about inspection ratings

Unit 214 Barking Enterprise Centre, 50 Cambridge Road, Barking, Essex, IG11 8FG (020) 8001 1871

Provided and run by:
Angels Care Solutions Limited

All Inspections

During an assessment under our new approach

We carried out our assessment of this service between 27 May 2025 to 03 June 2025. Angels Care Solutions provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment there was 170 people receiving personal care.

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We had previously inspected this service in October 2018 when it was rated good overall. Our ratings did not change as a result of this assessment and the service remains good.

During the assessment we spoke with 34 people who use the service and their relatives, 10 care staff, 2 care managers, 2 care co-ordinators, 1 field supervisor, 1 director and the registered manager for their feedback about the service.

This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. We carried out the site visit on 28 and 29 May 2025. We gave the service 24 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment.

Risks were identified and were assessed to ensure people received safe care. People told us they felt safe when receiving support from staff. Staff were aware of how to safeguard people from abuse. Systems were in place to prevent and minimise the spread of infections when supporting people. Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people. Medicines were being managed safely.

People were supported by staff who were safely recruited and had the relevant training and qualifications to safely support them. People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. People were encouraged to be independent and to carry out tasks without support.

People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional as well as communication needs. People received person-centred care. Care plans had been reviewed regularly to ensure they were accurate. Systems were in place to manage complaints and people’s communication needs were met.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.

5 September 2018

During a routine inspection

This announced inspection took place on 5 and 7 September 2018. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we wanted to make sure someone would be available to speak with us. This was the first inspection since the service registered with the Care Quality Commission.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It is registered to provide care and support to older people including those living with the experience of dementia, to younger adults and to people with a physical disability and/or learning disabilities. At the time of our inspection the service was providing personal care to three people.

The service is required to have a registered manager, and the registered manager had been in post since the service was registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Policies and procedures for safeguarding people at risk of abuse were in place and staff knew to report any concerns. Risk assessments had been carried out to identify individual risks and any environmental risks so they could be addressed. People and relatives said the staff kept people safe when providing care and support.

Prior to staff being employed by the service, required recruitment checks were carried out to confirm they were suitable to work with people. There were enough staff to meet people’s needs and people had the same care workers to provide continuity of care.

Policies and procedures for medicines management were in place and staff received medicines training prior to supporting people with medicines. Staff understood infection control procedures and followed them to protect people from the risk of infection.

Prior to receiving care people had been assessed so they could receive person-centred care to meet their needs and wishes. Staff received training and support to provide them with the skills and knowledge to understand and care effectively for people’s individual needs.

Staff assisted people with simple meal preparation if required. Staff knew the process to follow if someone became unwell including summoning the emergency services if necessary.

Staff received training around mental capacity and knew to report any concerns regarding the deterioration in a person’s mental ability to make decisions for themselves. People using the service could make decisions for themselves and confirmed staff respected their right to do so.

People and relatives said the staff were kind and caring, maintained people’s dignity and treated them with respect. Staff supported people’s right to make choices about their lives and supported them to maintain as much independence as they could.

Care records included the care and support people required and, where relevant, information about their lifestyles and interests and hobbies, so staff could speak with people about their interests.

There was a complaints procedure in place and people and relatives said they were confident to raise any concerns with the provider and that any issues they had raised had been addressed promptly.

People and relatives had confidence in the provider and were happy with the care and support people received and the way the service was being run. Staff felt well supported by the provider and enjoyed working for the service.

Processes were being put in place for monitoring aspects of the service and this was work in progress. People’s care and support was periodically reviewed and people were asked their opinions about the service they received and given the opportunity to provide feedback.

Policies and procedures were in place and referenced current legislation and good practice guidance. The provider recognised the importance of working in collaboration with health and social care professionals to ensure all people’s needs were being met.